The lessee acknowledges the rented item is in good repair and in proper working condition, and agrees to return the rented item in the same condition as it was received or:
a) the lessee shall pay the cost of cleaning and/or repairs necessary to maintain the rented item as good a state as it was when received from the lessor (excepting normal wear).
b) in case of loss of possession or destruction of rented item or inability to return same to the lessor, the lessee agrees to pay Bitter Sweet Wedding Designs the full replacement value of the rented item(s).
Rental period commences on the date the item is shipped to the lessee and terminates on the date the equipment is received back or picked up by the lessor. Minimum rental period is one day (24 hrs) and the lessee will be responsible for daily late charges if rented items are not returned within the agreed rental time.
The lessee agrees that all charges, for the rental will be paid in advance and a credit card imprint will be left with the lessor for security.
Equipment Rental Policy
All rentals including linen must be booked a minimum of 14 days in advance of the rental period. Rentals are on a first come first serve basis. Rentals are reserved only when a rental worksheet has been completed and when the booking/damage deposit is received/paid.
Our standard rental period is from Friday to Sunday morning. Any rental items kept for longer than the specified rental period will be charged according to the rental schedule. All rentals are subject to GST.
Downsizing of quantity’s is allowed only up to 30 days before your event
All glassware, dinnerware and cutlery must be returned rinsed and free of all food or liquid. $45 cleaning charge applies otherwise. Please return all dinnerware, cutlery and glassware in it’s original container. Breakage (including chips, cracks or shortages) and damage to linen will be charged to the customer at our replacement cost. A charge will be made for boxes not returned or damaged from weather. Our count of the items must be accepted as the final count.
On all rentals, we require 50% of the final invoice total.
Payment Terms
50% of rental fees are due at the time of booking which holds the items and date for you, making them unavailable to other customers and goes towards your final invoice.
All rentals are paid for one week prior to pickup or delivery/setup.
Payments towards the rentals can be made in advance of the rental date if the customer wishes.
We accept cash, Visa, Mastercard, American Express, Paypal, certified checks, or money orders.
Refund Policy
Cancellation of rentals requires 30 days notice for a full refund. For less than 30 days notice - no refund will be given.
There are no refunds on custom made bouquets, bouquet sets or slideshows. No exceptions.
FAQ’s Linen
“Do I have to wash the table cloths after we use them?”Of course not! Just shake them out and put them in the laundry bags we provided. We’ll take it from there.
“How will they be packaged when I receive them?”
All linens will be folded and in plastic travel bins. Table skirting will arrive in protective plastic (which you return them to after use)
“Am I responsible for food stains?”
Generally, No. Nearly all common food stains (coffee, wine, punch, gravy, meat sauce stain, alcohol and chocolate, etc) can be removed during the linen processing. If an “accident happens” with a cup of coffee or red wine, or if the spaghetti sauce gets a little out of hand. Don’t worry about it. We’ve just about seen it all.
“What am I responsible for?”
You are held responsible for linens returned with excessive amounts of food attached to them, candle wax, handwriting from ink pens or markers, etc., burns, mildew, and excessive "ground in" dirt. (Usually a result of using the table linen as a "mop" to clean up after the party .)
We wish all our rentals return with no damages, and the majority usually are...however if an item is not returned or is returned with damage and is not reusable the replacement cost will be invoiced to you and charged to your credit card or other arrangements you have made with us.
Responsibility for equipment remains with the customer from time of delivery/pickup to time of return. Please be sure equipment is secure when not in use and protected .
